Returns and Exchanges

Return Policy for Mission Pendants and Arts Glass Shades: 30 day return policy from the time the item is received.  Due to the custom handblown art glass shades a restocking fee of 15% does apply to these items.

 

Return Policy for all other items: 30 day return policy from the time the item is received with a 100% refund.

 

Return Policy for orders above $6,000: A restocking fee of 10% will apply to all orders above $6,000.  We recommend ordering a sample first to make sure you like the product and the quality. The reason for the restocking fee is our products are customized for you, and we can't simply reinventory the piece and sell it at a later date.


Return Policy for orders above $12,000: Depends on the item and quantity, please call for details.

 

Exchanges: The same rules apply for exchanges as returns.

QUESTIONS AND ORDER CALL 1-866-987-6549 7am to 5pm Monday to Friday.